Terms & Policies

Your Privacy Matters to Us

Nomadiq Routes is committed to protecting the personal information of every traveler, operator, and visitor who interacts with our platform. This policy explains what data we collect, how we use it, and your rights in relation to it.

What we collect

• Name and contact details provided during inquiries or bookings
• Communication history via WhatsApp, email, or our contact form
• Travel preferences and experience interests you share with us
• Basic analytics data about how visitors use our website (pages visited, device type, approximate location)

How we use your data

• To process and confirm your booking or inquiry
• To communicate with you about your experience or route
• To connect you with the relevant local operator or guide
• To improve our platform and the experiences we offer
• To send occasional updates if you have opted in

What we do not do

We do not sell, rent, or share your personal data with third parties outside of our direct operational requirements in The Gambia. We do not use your data for advertising profiling or pass it to any external marketing platforms.

Data retention

We retain your personal data only for as long as is necessary to fulfill the purpose for which it was collected, or as required by applicable law. Booking records are retained for a minimum of 12 months.

Your rights

You have the right to request access to, correction of, or deletion of your personal data at any time. To make a request, contact us using the details at the bottom of this page.

Booking Terms & Cancellations

These terms apply to all bookings made through Nomadiq Routes, whether via our website, WhatsApp, email, or any other channel.

How bookings work

Nomadiq Routes acts as a connector between travelers and local operators in The Gambia. When you make a booking through us, we coordinate directly with the relevant operator on your behalf. All bookings are subject to availability and operator confirmation.

• A booking is confirmed only upon receipt of a confirmation message from Nomadiq Routes
• A deposit is required to secure your booking (amount communicated at time of booking)
• Full payment terms will be provided at the time of confirmation
• Payments are currently processed offline via methods communicated directly to you

Cancellations by the traveler

• Cancellations made more than 7 days before the experience date: full deposit refund where possible
• Cancellations made 3 to 7 days before the experience date: 50% of deposit retained
• Cancellations made fewer than 3 days before the experience date: deposit is non-refundable
• No-shows on the day: no refund will be issued

Cancellations by Nomadiq Routes or the operator

In the event that Nomadiq Routes or a partner operator must cancel your experience due to unforeseen circumstances, we will offer you a full refund of any deposit paid or, where possible, an alternative date or experience of equal value.

Modifications

If you wish to change the date or details of your booking, please contact us as early as possible. Modifications are subject to operator availability and cannot always be guaranteed.

Force majeure

Nomadiq Routes shall not be held responsible for cancellations or disruptions caused by circumstances beyond our reasonable control, including but not limited to natural disasters, government restrictions, civil unrest, or public health emergencies. In such cases we will work with operators to offer alternatives or partial refunds where possible.

How We Use Cookies

Our website uses cookies and similar technologies to help it function, improve your experience, and understand how visitors use the platform. This policy explains what cookies we use and why.

What is a cookie?

A cookie is a small text file placed on your device when you visit a website. Cookies help websites remember information about your visit, which can make the site work better and be more useful to you.

Cookies we use

Managing cookies

You can control and delete cookies through your browser settings at any time. Disabling certain cookies may affect the functionality of the website. For more information on managing cookies, visit allaboutcookies.org.

Operator & Partner Terms

These terms apply to all local operators, guides, ecolodges, restaurants, and businesses that list their services on the Nomadiq Routes platform.

Listing and representation

• Operators must provide accurate and up-to-date information about their services, pricing, and availability
• Nomadiq Routes reserves the right to edit listings for clarity and brand consistency
• Operators are responsible for delivering the experience as described on the platform
• Any material changes to a listed experience must be communicated to Nomadiq Routes promptly

Commissions and fees

Revenue arrangements between Nomadiq Routes and operators are governed by individual operator agreements. These may include a combination of listing fees, booking commissions, and subscription arrangements. Full details are provided at the time of onboarding.

Standards and conduct

• All operators must treat travelers with respect and professionalism
• Operators must comply with all applicable Gambian laws and tourism regulations
• Any operator found to be misrepresenting their services or engaging in conduct that damages the reputation of Nomadiq Routes or its travelers may be removed from the platform without notice

Liability

Operators are solely responsible for the safety and delivery of their experiences. Nomadiq Routes is not liable for any injury, loss, or damage arising from experiences delivered by partner operators. Operators are encouraged to hold appropriate insurance for their activities.

Termination

Either party may terminate an operator agreement with 14 days written notice. Nomadiq Routes reserves the right to suspend or remove a listing immediately in cases of serious misconduct or breach of these terms.

Questions About These Policies?

If you have any questions about how we handle your data, your booking rights, or any of the terms on this page, please reach out to us directly. We are based on the ground in The Gambia and aim to respond within 48 hours.